Shipping Policy

Last Updated: 21/06/2026

At Murísa Hair London, we aim to process and dispatch all orders as quickly as possible to ensure a smooth and efficient delivery experience.

Processing Time

All orders are processed within 24-72 hours (1-3 business days), excluding weekends and public holidays.

​

During peak periods or high order volumes, processing may take slightly longer. Please note that some orders may be processed immediately after purchase to speed up fulfilment.

​

Once your order has been processed, it cannot be changed or cancelled.

Shipping Times

Delivery times begin once your order has been dispatched:

UK Standard Shipping: 5-7 Business Days

Europe Shipping: 5-10 Business Days

International Shipping: 7-14 Business Days (varies by location and customs processing)

​

Please note that delivery times are estimates and may vary due to courier delays, customs clearance, or peak seasonal periods.

​

Shipping Costs

​

Shipping fees are calculated at checkout based on your location and selected delivery method

​

Occasionally, we may offer free shipping promotions which will be clearly advertised on our website.

​

Tracking Information

​

Once your order has been dispatched, you will receive a confirmation email with tracking details. It is the customer's responsibility to track their parcel using the provided information.

​

Delays & Responsibility

​

Murísa Hair London is not responsible for delays caused by courier services, customs processing, or events outside our control.

​

Once an order has been handed over to the delivery provider, responsibility for the parcel lies with the courier.

​

We are unable to refund shipping fees for delayed deliveries.

​

​Incorrect Address

​

Customers are responsible for ensuring all shipping details are correct at checkout. We are not liable for orders sent to incorrect or incomplete addresses provided by the customer.